FAQ For Themes in General:
FAQ1 : After recent update to latest Divi / WordPress version there is Issue with some of the web pages ie when page load its ‘ Content / Images ‘ get distorted / broke or External Javascript does not work after update ?
Answer :
Sometime this issue occur depending upon the various factor like if site is SSL activated, Plugin Conflict Like Wordfence , and JS issue.
You can follow below steps to get it resolved where step 3 is more relevant : –
Step 1 : Can install content fixer plugin below and activate to fix insecure content on the site – Click Here To Download Plugin
Step 2 : Try de-activating ‘ Cache / Security ‘ plugin like W3 Total Cache or Wordfence
Step 3 : After the Divi latest update they have added new feature that is related performance and can be found Under Divi – > Theme Options – > General Tab – > Click Performance Tab
Try disable tab A. Enqueue jQuery Compatibility Script B. Defer Additional Third Party Scripts C. Defer jQuery & jQuery Migrate
Save the changes
Step 4 :
It happens some of images is Not Loading due to non https issue depending upon whether your site have SSL or not and can install content fixer plugin below and activate to fix insecure content on the site
FAQ2 : One Click Demo Import Is Showing 500 Error ?
Answer :
Step 1 : Usually this is temporary glitch and doing’ One Click Import ‘ 2 to 3 times will resolve the issue and make sure you refresh the page between each try
Make sure while doing the process any third party plugins like ‘ Wordfence ‘ etc is de-activated in the Admin
The demo import should finish with a success message on one of those 7 tries.
Once it does, you are done with importing. This method should resolve issues for 90% of our theme users, so please try this first.
Step 2 : Make sure you clear the browser cache or try doing process in some other browser like error is showing in Chrome use Firefox and check if issue occur.
Step 3 : Below is some of thing you can verify if still there is issue .
If server configuration is having issue this could happened ie mainly because of 2 thing
A. Old version of PHP. This plugin ‘ one click import ‘ requires PHP version of at least 5.6, but we recommend version 7.4.
Please contact your hosting company and ask them to update the PHP version for your site.
B. Make sure server setting is as mentioned below and can contact hosting provider for the same :
upload_max_filesize (256M)
max_input_time (300)
memory_limit (256M)
max_execution_time (300)
post_max_size (512M)
Have already mentioned server configuration requirement in installation guide below:
https://divilayouts.divithemecenter.com/child-theme-installation/
Step 4 :
This ‘ One click Import ‘ is done using plugin and can visit below URL of plugin Author for more information :
https://www.proteusthemes.com/help/500-server-error-when-importing-content/
https://ocdi.com/import-issues/
FAQ3 : How To Create Menu and Set HomePage / Sub Menu Items In Menu
Answer :
Step 1 : Go to Appearance → Menu → Under Menu Structure ‘ Menu Name ‘
Step 2 : Give name as ‘ Main Menu ‘ which is the name used for the menu in most of our layout packs or you need verify name for ‘ Menu ‘ under Divi → Theme Builder Setting → Global Header Setting
Step 3 : At Bottom of the ‘ Menu Structure ‘ page under Menu Setting → Set Menu as → Primary Menu → Save Menu
Step 4 : Under ‘ Add Menu Items ‘ you will see list of all the pages
For Adding required pages in the ‘ Menu ‘ Go To Add Menu Items → Right Click All The Pages Needed – > Save By Clicking Add Menu Button
Like in above example have added ‘ 3 Contact Us Version ‘ in the Menu
Step 5 : You can do the required setting as needed.
That is you can add pages that you need set as ‘ Menu Item ‘ and one as ‘ Sub Menu Item ‘
Like in example shown below have added ‘ Contact Us ‘ as menu item and ‘ Contact Us V2 to V4 ‘ as sub-menu item
Likewise can do required settings as needed.
Step 6 : Save the changes.
Blog-A-Holic or Ali Corporate Child Theme FAQ:
FAQ1 : Social Media Icons In Header / Footer Get Distorted After Recent Divi / Wordress Update ?
1.Go to Dashboard -> Divi -> Theme Option
2. General -> Performance -> Disabled Dynamic CSS Button
Divi Author / Blogger Child Theme:
FAQ 1 : Social Media Icons In Header / Footer Get Distorted or Home V2 Sections Like Book Listing Not Working After Recent Divi / Wordress Update ?
1.Go to Dashboard -> Divi -> Theme Option
2. General -> Performance -> Disabled Dynamic CSS Button
FAQ 2: After recent update to latest Divi / WordPress version there is Issue with some of the web pages ie when page load its ‘ Content / Images ‘ get distorted / broke or External Javascript does not work after update ?
Answer :
Refer FAQ 1 At Top For ‘ FAQ For Themes in General ‘
FAQ 3: How To Use Shortcodes Used In Theme ?
Answer :
https://divilayouts.divithemecenter.com/divi-author-how-to-use-shortcodes/
FAQ 4: After recent divi update on home v2 ‘ flip the book ‘ section pop-up is not working ?
Answer :
Step 1:
Try disabling ‘ Cache / Security ‘ plugin and try as pop-up is blocked sometimes and even after that it is showing issue follow additional steps as below
1. Add Two JS File (jquery.magnific-popup.js and jquery.magnific-popup.min.js) in Child Theme -> assets -> js
2. Add One CSS File (magnific-popup.css) in Child Theme -> assets -> css
3. Replace below code in child theme -> assets -> css -> popup.css -> Line No 1
.white-popup {Replace With Below Code}
background: #FFF;
width: 80%;
margin: 0px auto;
position: absolute;
left: 0;
right: 0;
top: -100px;
4. Add Below Code in child theme -> Function.php
wp_enqueue_style( ‘magnific_popup_css’, get_stylesheet_directory_uri() . ‘/assets/css/magnific-popup.css’ );
wp_enqueue_script( ‘jquery_magnific_popup_js’, get_stylesheet_directory_uri() . ‘/assets/js/jquery.magnific-popup.js’ );
wp_enqueue_script( ‘jquery_magnific_popup_min_js’, get_stylesheet_directory_uri() . ‘/assets/js/jquery.magnific-popup.min.js’ );
Note:- You Can Download This JS and CSS File From
https://github.com/dimsemenov/Magnific-Popup/tree/master/dist
Finance Advisor Theme:
FAQ 1 : When you hover in the top menu and you want to go to sub menus it doesn’t allow that?
1.Go To WordPress Dashboard -> Appearance -> Theme Editor -> Style.css
2. For some resolution this code might create issue while navigating ‘Sub Menu ‘ which disappear and removing below code will do the job
Find below code and in normal scenario it will ‘ Line no 22 ‘
Code is “ top: 60px !important; “
Remove above code and save CSS file
3. Remove any cache plugin like WP-Rocket and refresh page to see changes.
Social Welfare Charity Theme:
FAQ 1 : I need help with removing the green LOVE OUR WORLD above the text over the image on the home page ?
Answer:
Kindly visit Link below and follow steps to resolve issue –
Social Welfare FAQ
FAQ 2 : Remove the arrow sign by the links in the main menu. Would you please let me know how can I do this:
Answer:
Kindly visit Link below and follow steps to resolve issue –
Social Welfare FAQ
FAQ 3 : How Can I Manage Default Header Elements In ‘ Social Welfare ‘ Theme and How To Create Global Header In Theme Builder ?
Answer:
Kindly visit Link below and follow steps to resolve issue –
Social Welfare FAQ